Which of these is a reason for categorizing incidents?
Which of these is a reason for categorizing incidents?
Which of the following activities are responsibilities of a Supplier Manager?
Which of the following activities are responsibilities of a Supplier Manager?
1) Negotiating and agreeing Contracts
2) Updating the Supplier and Contract database
3) Planning for possible closure, renewal or extension of contracts
4) Managing relationships with internal suppliers
When should tests for a new service be designed?
When should tests for a new service be designed?
Defining the processes needed to operate a new service is part of:
Defining the processes needed to operate a new service is part of:
Reliability is a measure of:
Reliability is a measure of:
What is most likely to cause a loss of faith in the Service Level Management process?
What is most likely to cause a loss of faith in the Service Level Management process?
Which Functions are included in IT Operations Management?
Which Functions are included in IT Operations Management?
which of the following service provider types?
As a strategic tool for assessing the value of IT services, Financial Management applies to which
of the following service provider types?
1) An internal service provider embedded within a business unit
2) An internal service provider that provides shared IT services
3) An external service provider
What type of improvement should be achieved by using the Deming Cycle?
What type of improvement should be achieved by using the Deming Cycle?
Which of the following is the Goal of Service Level Management?
Which of the following is the Goal of Service Level Management?