Which role is accountable for a specific service within an organization?
Which role is accountable for a specific service within an organization?
Which of the following is commonly found in a contract underpinning an IT service?
Which of the following is commonly found in a contract underpinning an IT service?Financial
arrangements related to the contract Description of the goods or service provided Responsibilities
and dependencies for both parties
Which of the following is the BEST description of a Centralized Service Desk?
Which of the following is the BEST description of a Centralized Service Desk?
What is the vision?
What would be the next step in the Continual Service Improvement (CSI) Model after:
1. What is the vision?
2. Where are we now?
3. Where do we want to be?
4. How do we get there?
5. Did we get there?
6. ?
what should be done if the change is unsuccessful?
Which stage of the Change Management process deals with what should be done if the change is
unsuccessful?
Which of the following is NOT a purpose of Service Transition?
Which of the following is NOT a purpose of Service Transition?
Which of the following is NOT an objective of the Operations Management function?
Which of the following is NOT an objective of the Operations Management function?
What should a service always deliver to customers?
What should a service always deliver to customers?
Which of the following BEST describes Technical Management?
Which of the following BEST describes Technical Management?
IT Service Continuity strategy should be based on: 1) Design of the service technology 2) Business continuity
IT Service Continuity strategy should be based on:
1) Design of the service technology
2) Business continuity strategy
3) Business Impact Analysis
4) Risk assessment