Which of the following combinations covers all the roles in Service Asset and Configuration Management?
Which of the following combinations covers all the roles in Service Asset and Configuration
Management?
It is important that the Incident Manager is given the authority to:
In many organizations the role of Incident Manager is assigned to the Service Desk.
It is important that the Incident Manager is given the authority to:
Which of the following statements is CORRECT?
Which of the following statements is CORRECT?
The MAIN purpose of the Service Portfolio is to describe services in terms of?
The MAIN purpose of the Service Portfolio is to describe services in terms of?
which they contribute is?
Application Management plays a role in all applications. One of the key decisions to which they
contribute is?
What is the entry point or the first level of the V model?
What is the entry point or the first level of the V model?
What is the entry point or the first level of the V model?
What is the entry point or the first level of the V model?
Service Acceptance criteria are used to?
Service Acceptance criteria are used to?
Which of the following is NOT a part of the service design stage of the service lifecycle?
Which of the following is NOT a part of the service design stage of the service lifecycle?
Which of the following are Service Desk organizational structures?
Which of the following are Service Desk organizational structures?
1. Local Service Desk
2. Virtual Service Desk
3. IT Help Desk
4. Follow the Sun