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Category: EX0-115

Exam EX0-115: IT Service Management Foundation based on ISO/IEC 20000

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What is this advice an example of?

The Service Desk of supplier X continuous receives the same incident report. This concerns the latest version of a client-server application. The problem no longer occurs if the former version is re-installed. Because the cause of the incident has still not been traced, the supplier decides to advise the customers to temporarily install the old version, if the problem occurs.

What is this advice an example of?


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