What is a Configuration Baseline?
What is a Configuration Baseline?
Quality Management Systems can assist organizations in enhancing what?
Quality Management Systems can assist organizations in enhancing what?
Which aspect of Problem Management accomplishes this?
One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends.
Which aspect of Problem Management accomplishes this?
What would increase the amount of detail in the Configuration Management Database (CMDB)?
What would increase the amount of detail in the Configuration Management Database (CMDB)?
What has to be included in a well defined process?
What has to be included in a well defined process?
Which event is an incident?
Different types of events are reported to the Service Desk. Which event is an incident?
Through which process does the implementation of new or changed services, including closure of a service, need
Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?
What is known as a temporary solution that enables the user to continue working?
What is known as a temporary solution that enables the user to continue working?