Customer to attend a service review meeting for discussing changes to the service scope?
According to ISO/IEC 20000, what is the minimum frequency for the Service Provider and the
Customer to attend a service review meeting for discussing changes to the service scope?
Which processes should the Plan, Do, Check, Act methodology be applied to?
Which processes should the Plan, Do, Check, Act methodology be applied to?
What is the name of this location?
One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location.
What is the name of this location?
Which process or function is responsible for rolling out these Changes?
An e-mail client software upgrade requires a security patch for the operating system and a memory upgrade.
Which process or function is responsible for rolling out these Changes?
Which process has the objective to ensure that the available supply of processing power matches the business d
Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?
What must be included in the Release policy?
A Release policy needs to be documented and agreed. What must be included in the Release policy?
What is the objective of a Management System?
What is the objective of a Management System?
From which process will Service Level Management (SLM) require input?
When a new service is being planned Service Level Management (SLM) needs to ensure that existing performance levels of other IT services will not be unduly impacted.
From which process will Service Level Management (SLM) require input?
Which process has the most to contribute?
Input from other Service Management processes is required to keep the IT service continuity plan current
Which process has the most to contribute?
Which process or function is responsible for this activity?
One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources.
Which process or function is responsible for this activity?