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Which of the following would be the BEST question for the technician to ask the user to get further informatio

A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information?

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A.
“Can you get to the Internet?”

B.
“What exactly does not work?”

C.
“Does the PC turn on?”

D.
“Are you able to sign on?”


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