Developing a Web site which allows your clients tosearch a knowledge base to resolve technical
problems is an example of which of the following E-Business areas?

A.
Supply Chain Management

B.
E-Commerce

C.
Customer Relationship Management

D.
Sales Force Automation

Explanation:
Customer Relationship Management software that uses knowledge base has many benefits.
The desire to off-load customer service requests to online self-service knowledge bases and the
databases of technical information, problem solutions and frequently asked questions (FAQs) is
understandable and obvious. An online knowledge base can lower call volumes, reduce staffing
demands, shorten training cyclesand reduce contact center operating costs. These benefits all
flow to the provider of the knowledge base.