The Customer Relationship Management infrastructure may include three of the following
technologies: (Choose three)

A.
System source solutions

B.
Computer telephony integration

C.
Value-added network

D.
Decision support technology

E.
Legacy systems integration

Explanation:
Note: Customer Relationship Management (CRM) is a comprehensive approach which provides
seamless integration of every area of business that touches the customer – namely marketing,
sales, customer service and field support-through the integration ofpeople, process and
technology, taking advantage of the revolutionary impact of the Internet. CRM creates a
mutually beneficial relationship with your customers.