Implementing Internet-based Sales Force Automation, Help Desk, order processing and tracking
systems are examples of projects aimed at what E-Business objective?

A.
Collaborative on-line processing

B.
Total Internet resource distribution

C.
Current resource management

D.
Customer relationship management

Explanation:
Sales Force Automation is a component of Customer relationship management (CRM) software
that enables contact management, lead tracking, and sales forecasting.
By automating your company’s sales efforts, you canefficiently forecast, track and fulfill orders;
analyze sales and competitors trends; managesales cycles and communicate with sales
representatives both in the office and on the road. These services, known collectively as sales
force automation (SFA), use Internet-based technology to reduce administrative work and
increase sales team productivity.