After making repairs to a user’s system, which of the following actions should a technician take?

A.
Close the case and wait for the customer to call again in the future

B.
Leave the case open in the event a similar issue arises

C.
Contact the customer a few days later to determine the state of repairs

D.
Wait to update service records until the repair is confirmed

Explanation:

Call the customer after a week or so and get the update on the repairs. Ask the customer about
the state of repairs and how is the system performing. Get insight into any problems consumer is
facing.