A senior technician requests a diagnostic tool for checking external ports and connectors on
computers and laptops. Which of the following tools would BEST accomplish this task?

After installing a new printer the organization determines that there are problems printing images
and very large files. Which of the following will MOST likely resolve the issue?

Which of the following command line tools will terminate a non-system process without restarting
the computer?

After accidentally removing a hard drive from a server with three drives in a RAID 5 configuration, a
technician notices the server locks up and shuts down. Which of the following can the technician do
to quickly fix the problem?

A customer calls an IT consultant to explain an issue they are having with their Windows 7
Professional PC. Windows Update attempts to install patches upon each startup but fails on the
same single update. The customer has attempted to re-run Windows Update from Control Panel but
the issue remains. Which of the following courses of action would BEST resolve the problem?

A user reports that their wireless connectivity is being spotty. The issue seems to interrupt their
wireless signal connection when the laptop screen is tilted forward or backward during operation.
When this happens, the entire wireless signal drops out until the screen is left in position for a good
minute or so. Which of the following MOST likely explains what is happening?

A user states that they cannot connect to the network or the Internet. The technician determines
the issue is that the computer has a static IP address and needs to use DHCP to work correctly. The
technician sets the NIC to automatically assign an IP address. Which of the following should the
technician perform NEXT?

After several passes with a malware removal program, the program keeps detecting the same
malware infection after a reboot. Which of the following should be done to attempt to remove the
offending malware?

A user, Joe, calls and states every few hours he is unable to connect to the Internet for several
minutes but is able to access internal sites during this time. Which of the following tools would be
used to find the issue with the network connection?

A technician is trying to prevent a local application from reaching the web due to security concerns.
Which of the following solutions could BEST prevent the application from reaching the web? (Select
TWO).