A technician has a computer locked in a cabinet in the office that shares a printer and some files. The
computer must remain on. Which of the following Control Panel options would be used to control
the users that are able to shut the computer down?

A customer states that another technician just removed some viruses and now they are not able to
connect to websites such as Windows Update, but are able to connect to others. Which of the
following is the MOST likely cause of the issue?

Which of the following file system types is used for optical media?

A user has setup a SOHO and needs to implement a network configuration that allows for sharing of
devices and files across the network without the complexity of a centralized server. Which of the
following would be MOST appropriate?

A customer reports that their wireless laptop cannot connect after removing it from its carrying case.
The laptop boots and the user is able to log in. Which of the following should be checked FIRST?

Which of the following supports IP telephony devices without requiring external power?

A customer is concerned about a computer that repeatedly beeps when attempting to power on.
Which of the following is MOST likely the cause?

A customer wants to use VoIP phones without having to plug them into an electrical outlet. Which of
the following switch features would a technician recommend?

A customer reports that after a technician cleaned up a rogue antivirus program, the customer
cannot browse the web. Which of the following should the technician check to resolve the situation?

A technician has 50 identical computers that need to be upgraded to the Windows 7 OS, and are
capable of booting from the network. They are running a Gigabit network with a Windows
deployment server. Which of the following will be the BEST to use in this scenario?