A customer informs you that the handle of the media lever on her HP LaserJet 3015 all-in-one has broken
off. What is the best suggestion you can give the customer?

A.
Return the device to the retailer, and exchange it for a new one.

B.
If she is willing to replace the broken part herself, offer to send her a replacement lever at no charge.

C.
She can send the device in for repair or, if she prefers, she can continue to use the device with the broken
lever.

D.
Stop using the device immediately and send it in for repair. Further damage may result if the product is
used with a damaged media lever.