A customer calls to say that while setting up the device, it prompted her to select a language (e.g., English)
and a geographic location (e.g., US). Once this was complete, the device displayed a “power off power on“
message.

A.
Turn the device off and back on to complete the language location settings.

B.
The device automatically restarts after the location is selected. No further action is needed once the
location is set.

C.
The final step to complete the language and location setting must be done in HP Toolbox. Launch HP
Toolbox and walk her through the first step.

D.
Generically configured devices show only “English” for the language and “USA” for the location. No other
language or location options are available.