A customer informs you that while performing a copy job a 50 Fuser Error appears on the device control
panel. What is the best suggestion you can give the customer?

A.
Unplug the device for five minutes. After five minutes, plug the device back in and perform the same copy
job. If the error message appears again, contact HP customer service at the number provided on the support
flyer provided with the device.

B.
Check the device for jammed paper. If no jammed paper exists, power cycle the device and retry the same
copy job. If the error appears again, contact HP customer service at the number provided on the support
flyer provided with the device.

C.
Unplug the device Remove the scanner support frame by loosening six screws around the frame. Under
the scanner support frame, check to make sure the two scanner cushions have not shifted or been damaged
if the cushions are damaged, contact HP customer service at the number provided on the support flyer
provided with the device.

D.
Press the Cancel button on the control panel. Then press Menu/Enter to enter the Service menu. In the
Service menu, select Restore defaults and press Menu/Enter again to confirm the selection. Exit the menu
structure and perform the same copy job. If the error appears again, contact HP customer service at the
number provided on the support flyer provided with the device.