Scenario
Please read this scenario prior to answering the question
You are serving as the Lead Architect for an insurance company, which has been formed through the
merger of three previously independent companies. The company now consists of three divisions
with the same names and division headquarters as their predecessors.
The lack of integration between the three divisions has increasingly caused problems in the handling
of customer and financial information. The inability to share information has resulted in lost
opportunities to “leverage the synergies” that had been intended when the company was formed. At
present, each division maintains its own applications. Despite an earlier initiative to install a
common application to manage customer, products, and claims information, each division has
different ways of defining these core elements and has customized the common application to the
point where the ability to exchange information is difficult, costly, and error-prone.
As a result, the company has made the decision to introduce a common web portal, contact center
software suite, and document management system. Also the company has selected a single
enterprise-wide customer relationship management (CRM) application to consolidate information
from several applications that exist across the divisions. The application will be used by each of the
divisions and accessed by third party partners through well defined interfaces.
The Corporate Board is concerned that the new application must be able to manage and safeguard
confidential customer information in a secure manner that meets or exceeds the legal requirements
of the countries in which the company operates. This will be an increasingly important capability as
the company expands its online services in cooperation with its partners.
The CIO has formed an Enterprise Architecture department, and one of the primary goals in its
charter is to coordinate efforts between the implementation team and the migration teams in each
division. The CIO has also formed a cross-functional Architecture Board to oversee and govern the
architecture. The company has an existing team of security architects.
TOGAF 9 has been selected as the core framework for use for the Enterprise Architecture program.
The CIO has endorsed this choice with the full support of top management.
Refer to the Scenario
In the Preliminary Phase you need to define suitable policies and ensure that the company has the
appropriate capability to address the concerns of the Corporate Board.
Based on TOGAF, which of the following is the best answer?

Scenario
Please read this scenario prior to answering the question
Your role is that of the Lead Architect working for a government agency responsible for immigration,
customs, and border control. The agency was formed by consolidating several smaller government
agencies. The agency has established an Enterprise Architecture practice based on TOGAF 9. The CIO
is the executive sponsor and has appointed an EA steering team to oversee the practice.
There has been a considerable increase in security requirements and immigration service requests in
recent years, which have expanded the scope and size of the operations of the agency. As a result,
the existing Information Technology architecture no longer meets the required service levels. A
significant Enterprise Architecture (EA) initiative is in progress with the goal to improve customer
responsiveness and satisfaction, and improve the overall operational efficiency of the agency.
The current EA staff members were internal appointments based on a request from the EA steering
team to supply a number of suitable individuals for the EA effort. Collectively, they possess a broad
range of IT and business analysis skills. However, the CIO has expressed concern about the diverse
range of experience within the team. There is concern that the EA staff may be lacking in some of
the critical skills that are required to properly conduct EA activities. It had been assumed that any
EA-related skill gaps would be overcome by on-the-job mentoring from the senior members of the
EA staff. Each architect was expected to attend a TOGAF training course and participate in other skill
development activities.
A recent review of the EA program revealed that many EA staff members, despite attending multiday training courses, were not proficient in analyzing or creating the models and artifacts required
for their assigned architecture projects. Stakeholders have observed errors and inconsistencies in
artifacts and deliverables being submitted for review.
Refer to the Scenario
The CIO has asked you to recommend a professional development plan for the EA staff in order to
address the findings raised in the recent review.

Based on TOGAF, which of the following is the best answer?

Scenario
Please read this scenario prior to answering the question
You are working as a consultant to the Chief Architect at a government agency responsible for
securing all government communications and information systems. The agency has recently received
funding for a program that will upgrade the reliability and performance of its secure communication
systems which provide real-time, highly secure communication of voice, video, and message data to
remote locations around the world.
The agency has an established enterprise architecture (EA) capability based on TOGAF 9. The
Executive Director of the agency is the sponsor of the EA capability.
Since reliable, high-performance, and secure communications are essential to preserving national
security, the Executive Director has placed more stringent requirements for the architecture for the
upgraded system. It must be able to provide assurance and verification of specific performance
measures on the key services that are most crucial for system operation. Focusing on these servicelevel details and specific measurements will allow more stringent requirements to be enforced in
service contracts. It will also provide a high degree of assurance that necessary performance is being
delivered and that notifications will occur if any critical service fails to perform as required.

A portion of the program budget has been allocated to conduct a review of the EA.
The scope of the review is to evaluate the processes, content and governance of the EA capability
to ensure that the higher target performance and service levels required by the upgraded system
can be achieved.
The Chief Architecture has noted that the core EA artifacts that have been used since TOGAF 9 was
introduced are not adequate to describe these new capabilities. The artifacts do not have explicit
provisions for defining the in-depth measurement requirements regarding specific services required
for the system. She has learned that certain services within the current system have service
measurement implementations that match some of the new requirements, but they are only used in
a few areas.
Recent EA efforts at another national agency have produced generalized high-performance
communication system models to realize similar requirements in a critical defense system involving
secure communications. It is possible that these models may be useful for the upgrade program.
Refer to the Scenario
You have been asked to make recommendations for tailoring the Architecture Content Metamodel
to accommodate the requirements of the upgraded system.
Based on TOGAF, which of the following is the best answer?

Scenario
Please read this scenario prior to answering the question
You are serving as the Lead Architect for an insurance company, which has been formed through the
merger of three previously independent companies. The company now consists of three divisions
with the same names and division headquarters as their predecessors.
The lack of integration between the three divisions has increasingly caused problems in the handling
of customer and financial information. The inability to share information has resulted in lost
opportunities to leverage the synergies that should have been possible as a result of the merger. At
present, each division maintains its own applications. Despite an earlier initiative to install a
common application to manage customer, products, and claims information, each division has
different ways of defining these core elements and has customized the common application to the
point where the ability to exchange information is difficult, costly, and error-prone.
As a result, the company has made the decision to introduce a common web portal, contact center
software suite, and document management system. Also the company has selected a single
enterprise-wide customer relationship management (CRM) application to consolidate information
from several applications that exist across the divisions. The application will be used by each of the
divisions and accessed by third party partners through well defined interfaces.
The Corporate Board is concerned that the new application must be able to manage and safeguard
confidential customer information in a secure manner that meets or exceeds the legal requirements
of the countries in which the company operates. This will be an increasingly important capability as
the company expands its online services in cooperation with its partners.
The CIO has formed an Enterprise Architecture department, and one of the primary goals in its
charter is to coordinate efforts between the implementation team and the migration teams in each
division. The CIO has also formed a cross-functional Architecture Board to oversee and govern the
architecture. The company has an existing team of security architects.
TOGAF 9 has been selected as the core framework for use for the Enterprise Architecture program.
The CIO has endorsed this choice with the full support of top management.
Refer to the Scenario
As part of the process for establishing the Enterprise Architecture department, you are developing a
set of architecture principles to guide the activities.
You need to recommend the best approach for this work.
Based on TOGAF, which of the following is the best answer?

Scenario
Please read this scenario prior to answering the question
You have been assigned the role of Lead Enterprise Architect for a firm that produces components
and replacement parts for the automobile, electronics, and telecommunications industries. The firm
has been established for over 70 years. North America has been the primary market for its products,
with just 20% of its output being exported to Europe. The firm is planning to expand its exports to
Europe and also to establish sales in South America and the Asia Pacific region.
The firm is organized into business units that each focus on the different industry sectors. Each
business unit has acquired other producers to expand its manufacturing capacity. This has resulted
in a complex environment with a high diversity of business and manufacturing systems.
The Enterprise Architecture (EA) program within the firm has been functioning for several years.
It has made significant progress in consolidating the technology portfolio and establishing key
standards. The CIO and the COO are joint sponsors of the EA program. The EA program is mature,
with an active Architecture Board and a well-defined architecture process and standard content
templates based on the TOGAF 9 Architecture Content Framework. The EA process framework is
well coordinated with the PMO, Systems Development, and Operations functions.
The firm has completed a strategic plan to reorganize its Sales & Marketing organization according
to the target geographic markets. One of the goals of this reorganization is to improve the ability of
Marketing to collect more meaningful market analytics that will enable each sector to better address
market needs with effective marketing campaigns and global product presence.
A Request for Architecture Work to address the goals of the reorganization has been approved. As
the architecture team commences its work, the CIO has expressed concerns about whether the firm
will be able to adapt to the proposed change and how to manage the associated risks.
Refer to the Scenario
You have been asked how to address the concerns of the CIO.
Based on TOGAF, which of the following is the best answer?

Scenario
Please read this scenario prior to answering the question
You are serving as the Lead Architect for an enterprise architecture project team within a leading
multinational pharmaceutical and medical devices manufacturer. Its brands include numerous
household names for medications and first aid supplies.
The company has a long history of innovating new treatments for many common illnesses and
diseases. Prior to launching a new treatment, the company has to demonstrate its effectiveness and
safety in a set of clinical trials that satisfy the regulatory requirements of the countries in the target
markets. All clinical trials are undertaken by its research laboratories, which employ over 10,000
people at separate facilities in the United Kingdom, United States, Sweden, France, Canada, India,
China and Japan. In addition to internal research and development activities the company is also
involved in publicly funded collaborative research projects, with other industrial and academic
partners.
The Enterprise Architecture group within the company has been engaged in an architecture
development project to create a secure networked collaboration system that will allow researchers
at its product development laboratories worldwide to share information about their clinical trials.
This system will also connect with external partners.
The Enterprise Architecture group is a mature organization. They use the TOGAF 9 ADM with
extensions required to support current good manufacturing practices and good laboratory practices
in their target markets. Due to the highly sensitive nature of the information that is managed, special
care was taken to ensure that each architecture domain included an examination of the security and
privacy issues that are relevant.
The Executive Vice President for Clinical Research is the sponsor of the Enterprise Architecture
activity. She has stated that the changes to the enterprise architecture for the new system will need
to be rolled out in stages on a regional basis that minimizes disruptions to ongoing clinical trials.
Refer to the Scenario
You have been asked to recommend the approach to identify the work packages that will be
included in the Transition Architecture(s).
Based on TOGAF, which of the following is the best answer?

Scenario: Rollins Manufacturing
Please read this scenario prior to answering the question
Rollins Manufacturing is a major supplier in the automotive industry, headquartered in Cleveland,
Ohio with manufacturing plants in Chicago, Sao Paulo, Stuttgart, Yokohama, and Seoul. Each of these
plants has been operating its own Manufacturing Requirements Planning (MRPII) system, production
scheduling, and custom developed applications that drive the automated production equipment at
each plant.
Rollins is implementing lean manufacturing principles to minimize waste and improve the efficiency
of all of its production operations. During a recent exercise held for internal quality improvement, it
was determined that a significant reduction in process waste could be achieved by replacing the
current MRPII and scheduling systems with a common Enterprise Resource Planning (ERP) system
located in the Cleveland data center. This central system would provide support to each of the plants
replacing the functionality in the existing systems. It would also eliminate the need for full data
centers at each of the plant facilities. A reduced number of IT staff could support the remaining
applications. In some cases, a third-party contractor could provide those staff.
The Rollins Enterprise Architecture department has been operating for several years and has mature,
well-developed architecture governance and development processes that are strongly based on
TOGAF 9.At a recent meeting, the Architecture Review Board approved a Request for Architecture
Work from the Chief Engineer of Global Manufacturing Operations who is the project sponsor. The
request covered the initial architectural investigations and the development of a comprehensive
architecture to plan the transformation.
The Common ERP Deployment architecture project team has now been formed, and the project
team has been asked to develop an Architecture Vision that will achieve the desired outcomes and
benefits. Some of the plant managers have expressed concern about the security and reliability of
driving their MRPII and production scheduling from a central system located in Cleveland. The Chief
Engineer wants to know how these concerns can be addressed.
Refer to the Rollins Manufacturing Scenario:
You are serving as the Lead Enterprise Architect for the Common ERP Deployment architecture
project.
One of the earliest initiatives in the Enterprise Architecture program at Rollins was the definition of a
set of IT principles and architecture principles that are well aligned with the overall enterprise
principles. These now need to be updated to address the concerns raised.
You have been asked to select a set of principles most appropriate for guiding the team to define a
robust solution.
[Note: You should assume that Rollins has adopted the example set of principles that are listed and
defined in TOGAF 9, Section 23.6.]
Based on TOGAF 9, which of the following is the best answer?

Scenario: Global Mobile 1
Please read this scenario prior to answering the question
Global Mobile is a mobile telecommunications company formed through a series of mergers and
acquisitions. They are yet to fully integrate the customer service systems for the most recent
acquisitions, and as result, customer service has been a major concern for the Chief Technology
Officer.
Results for the last two quarters have shown that Average Revenue Per User (ARPU) and the
customer retention (Churn) rate have fallen below the industry average. The Corporate Marketing
group has published some new findings about customer satisfaction. The customers appear to be
switching to Air Light, a competitor, because of superior customer service. Global Mobile actually
has better coverage in nearly all markets than Air Light, and good roaming agreements that keep
rates low for business travelers. But, customer satisfaction has remained low.
The Business Strategy group and the Enterprise Architecture group have conducted a high-level
project to develop the enterprise-wide strategic plan. They have developed a business scenario
which contains a good conceptual model of what needs to be done, and also identifies the key
requirements. This was used in preparing the proposal presented to the Executive Council and the
Corporate Board.
The planning for the program has been underway for several months. Global Mobile has selected
TOGAF 9 as the basis for its Enterprise Architecture.
The Corporate Board has approved funding for a multi-million Euro conversion to transition to a
packaged Customer Service System. It is anticipated that the overall program will take five years to
complete, but there are some tactical projects that can commence immediately to address the
situation. The Corporate Board has placed one additional major constraint on the program. In
addition to achieving the business outcomes directly related to improving overall customer service
within each business unit, the Corporate Board expects the Target Architecture to produce an
additional saving of at least 30% over current operating costs through energy efficiency initiatives,
virtualization of servers and workstations, and expanded telecommuting and desk-sharing. This
Green initiative is intended to become a model for future investments at all company facilities
worldwide.
Refer to Global Mobile scenario
You have been engaged as a consultant to advise the Chief Architect on the best ways to approach
to the implementation planning activities for this significant business transformation.
Based on TOGAF 9, which of the following is the best answer? (Is this the right answers to choose?)

Scenario: AGEX Inc.
Please read this scenario prior to answering the question
AGEX is a large, global commodities trading company which has been growing rapidly through a
series of acquisitions.
Each new business is performing well in its markets. However, the lack of integration between
headquarters and the business units has increasingly caused problems in the handling of customer
and financial information. The inability to share information across businesses has resulted in lost
opportunities to “leverage the synergies” that had been intended when the businesses were
acquired. At present, each business unit maintains its own applications. Despite an earlier initiative
to install a common application to manage customer, products, supplier, and inventory information,
each business unit has different ways of defining each of these core elements and has customized
the common application to the point where the ability to exchange information is difficult, costly,
and error-prone.
As a result, AGEX has begun implementing a single Enterprise Resource Planning (ERP) system to
consolidate information from several applications that exist across the lines of business. The
Corporate Board is concerned that the new ERP system must be able to manage and safeguard
customer information in a manner that meets or exceeds the legal requirements of the countries in
which the company operates. This will be an increasingly important capability as the company
expands its online services offered to clients and trading partners.
The CIO has formed an Enterprise Architecture department, and one of the primary goals in its
charter is to coordinate efforts between the ERP implementation team and the business unit
personnel who will be involved in the migration process. The CIO has also formed a cross-functional
Architecture Review Board to oversee and govern the architecture.
After reviewing the available alternatives, and based on recommendations from the ERP vendor,
AGEX has selected TOGAF 9 as the basis for its Enterprise Architecture program.
The CIO has endorsed this choice with the full support of top management.
Refer to the AGEX Inc. Scenario
You are serving as the Chief Architect.
You have been asked to recommend the approach to take in the Preliminary Phase to ensure that
the Corporate Board’s concern is addressed.
Based en TOGAF 9, which of the following is the best answer?

Scenario: Zephyr Enterprises
Please read this scenario prior to answering the question
Zephyr Enterprises specializes in the development of wind turbine blades for use in large-scale
commercial wind energy production systems. Zephyr has manufacturing facilities located in Palm
Springs, California, Omaha, Nebraska, and Winnipeg, Ontario. Each of these plants supplies a
different manufacturer that builds and sells complete systems. The turbine blades are custom
engineered to meet each manufacturers design specifications.
Until recently, most turbine blades were fabricated manually using molded fiber-reinforced plastics.
However, recent improvements in composite materials, coupled with enhanced automated methods
for precision application of materials during the molding process, have led to significant reduction in
weight, increase in strength, and greatly improved blade longevity. Zephyr has pioneered the
development of a proprietary automated process for continuous extrusion of the turbine blades.
Patents have been filed to protect the process, but certain trade secrets must be closely guarded.
Zephyr has a mature Enterprise Architecture organization that is supported by a cross-functional
Architecture Review Board. The Chief Information Officer and the Chief Operating Officer co-sponsor
the Enterprise Architecture program.
Zephyr has used TOGAF and its Architecture Development Method (ADM) to develop its automated
manufacturing processes and systems that are used to design, manufacture, and test the blade
assemblies. They have recently updated to TOGAF 9 and have adapted the Zephyr Enterprise
Architecture to closely follow the TOGAF 9 framework. All of Zephyrs IT architects have been trained
and certified on TOGAF 9.Recently, an architecture project was completed that defined a standard
approach for controlling the Automated Test System that is used at each plant to perform final
quality assurance tests on each completed blade assembly. The Manufacturing Architecture Board
approved the plan for immediate implementation at each plant.

An Architecture Contract was developed that detailed the work needed to implement and deploy
the new Automated Test System controller. The Chief Engineer, sponsor of the activity, has
expressed concern that a uniform process be employed at each site to ensure consistency.
Refer to the Zephyr Enterprises Scenario
You are the Lead Architect for this activity.
You have been asked to recommend the best approach to adopt to address the Chief Engineer’s
concern.
Based on TOGAF 9, which of the following is the best answer?