What configuration should a Consultant implement so Field Technicians can easily achieve this through the Fiel
Universal Containers wants the Ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app? A. Quick Action on Opportunity to Create Work Order B. Quick Action on Opportunity to Create Work Order […]
Which two recommendations should a Consultant make? (Choose two.)
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? (Choose two.) A. Publish pre-release documentation on the Customer Community. B. Publish training documentation in a closed Chatter group. C. Increase training to Sales […]
How can this be achieved?
Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5am. How can this be achieved? A. Use Customer Operating Hours. B. Use Exact Appointments on the Work Types. C. Use Territory-specific Operating Hours. D. Use […]
Which two upsell activities should the CSR consider? (Choose two.)
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? (Choose two.) A. Open a Case and send email with new Service offerings. B. Open a Case and inform […]
Which three Field Service processes should a Consultant recommend to accomplish this goal? (Choose three.)
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? (Choose three.) A. Adjust Scheduling Policy B. Knowledge Base C. Dispatching D. Customer Entitlements E. Scheduling
How would a Partner user update the Work Order record from a mobile Device?
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile Device? A. Field service mobile app B. Salesforce mobile app C. Work Order records cannot be updated on a […]
What field type should be configured to capture this information?
Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field type should be configured to capture this information? A. Barcode B. Date C. Formula D. Text
Which two of the following must be considered as part of this solution to ensure Work Orders are properly comp
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.) […]
Which two of the following should a Consultant recommend? (Choose two.)
Universal Containers wants to track the total associated price when servicing Work Orders for Customers. Which two of the following should a Consultant recommend? (Choose two.) A. Use Work Order and Work Order Line Items. B. Use a custom object to model the Work Order pricing. C. Use the Einstein Pricing Configurator. D. Set up […]
What should a Consultant recommend to track the price of the parts consumed?
Universal Containers wants to invoice its customers for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed? A. Use Products and Price Books to track the price. B. Use Opportunity Line Items and Price Books to track the price. C. Use a […]