Which two features does Heroku Dataclips provide to enable this? (Choose two.)
A client has data in a production Heroku Postgres database, and needs to quickly get access to a subset of that data for reporting needs. Which two features does Heroku Dataclips provide to enable this? (Choose two.) A. JSON export of query results, with CORS support B. CSV export of query results C. A simple […]
A client is creating a new API application. The app should only be accessible from other apps that they deploy
A client is creating a new API application. The app should only be accessible from other apps that they deploy to Heroku. Also, traffic between the other apps and the API should not transit the public internet. Which solution should an Architect recommend to meet these requirements? A. Create the application in a Private Space […]
A hospital is planning to rewrite its on-premise patient registration system. Their current system is HIPAA-co
A hospital is planning to rewrite its on-premise patient registration system. Their current system is HIPAA-compliant as well as ISO 27018-compliant. They need to maintain these same certification levels after the rewrite. Their new app also needs to sync PII (personally identifiable information) data with their Salesforce org. What Heroku Enterprise solutions should an Architect […]
Universal Containers needs to write their Heroku application’s logs to two destinations: an on-premise S
Universal Containers needs to write their Heroku application’s logs to two destinations: an on-premise Syslog log server and a cloud analytics provider that ingests logs using an HTTPS endpoint. What should an Architect recommend in this scenario? A. Publish all logs to Apache Kafka on Heroku, and create a separate app that consumes and distributes […]
What configuration should a Consultant implement so Field Technicians can easily achieve this through the Fiel
Universal Containers wants the Ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app? A. Quick Action on Opportunity to Create Work Order B. Quick Action on Opportunity to Create Work Order […]
Which two recommendations should a Consultant make? (Choose two.)
Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? (Choose two.) A. Publish pre-release documentation on the Customer Community. B. Publish training documentation in a closed Chatter group. C. Increase training to Sales […]
How can this be achieved?
Universal Containers (UC) is using Field Service and has customer meetings at UC’s offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5am. How can this be achieved? A. Use Customer Operating Hours. B. Use Exact Appointments on the Work Types. C. Use Territory-specific Operating Hours. D. Use […]
Which two upsell activities should the CSR consider? (Choose two.)
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? (Choose two.) A. Open a Case and send email with new Service offerings. B. Open a Case and inform […]
Which three Field Service processes should a Consultant recommend to accomplish this goal? (Choose three.)
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? (Choose three.) A. Adjust Scheduling Policy B. Knowledge Base C. Dispatching D. Customer Entitlements E. Scheduling
How would a Partner user update the Work Order record from a mobile Device?
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile Device? A. Field service mobile app B. Salesforce mobile app C. Work Order records cannot be updated on a […]