A customer learns that a certain NetApp tool allows remote data collection, intelligent core file
handling, and notification of down storage controllers for technical support analysis and
troubleshooting.
What is the name of this tool?

A.
RSA

B.
HWU

C.
Synergy

D.
HW Assist

Explanation:
Remote Support Agent (RSA) is a remote diagnostics data collector that is
embedded directly into
the storage controller’s remote management device firmware. Remote Support Agent enables a
NetApp support engineer to remotely request an automated upload of log files, core files, and
other
diagnostic information stored in the storage controller and to remotely trigger an on-demand
AutoSupport collection.
Incorrect:
Not B: The Hardware Universe (HWU) application is NetApp’s system configuration solution.
Not C: NetApp Synergy is a complete design, deployment and documentation tool. The program
enables you to build a very accurate, detailed model of a NetApp storage system. You can
represent most aspects of a storage deployment including the hardware configuration and the
sizing of all storage containers, including aggregates, volumes, qtrees and LUNs. Clustered Data ONTAP 8.2, Remote Support Agent Configuration Guide, Page 5