You have an Exchange Online tenant. User1 reports that they are not able to check their email. Other users can check their email.
You remotely connect to User1’s session.
You need to troubleshoot why the user cannot check his email.
What should you use? outgoing e-mail.
A.
POP Email test
B.
Outlook Connectivity test
C.
Microsoft Remote Connectivity Analyzer
D.
Microsoft Connectivity Analyzer
E.
Outlook Autodiscover test
F.
IMAP Email test
Explanation:
Microsoft Remote Connectivity Analyzer (https://testconnectivity.microsoft.com/) can test incoming and
if you remotely connect to User1’s session and the problem happens only on User1 (“Other users can check their email.”) it should be Microsoft Connectivity Analyzer -> Answer D.
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Yes, the answer is D:
https://technet.microsoft.com/en-us/library/jj851141(v=exchg.80).aspx
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D) or Microsoft Support and Recovery Assistant for Office 365 if its an option in the exam.
https://diagnostics.office.com/#/Download?env=OfficePortal
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outgoing e-mail so the answer is C, the user wants to send an outgoing email.
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When i click MCA- it says it cannot be started. so i guess its C. Microsoft Remote Connectivity Analyzer
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