###BeginCaseStudy###
Case Study: 1
A)
Datum
Overview
A)
Datum Corporation is an accounting company that has 3,000 employees.
A)
Datum has two main offices and five branch offices. The main offices are located in
London and New York. The branch offices are located in Asia. All offices connect to each
other by using a WAN link. Each office connects directly to the Internet.
Existing Environment
Active Directory Environment
The network contains an Active Directory forest named adatum.com. The forest contains a
single domain. All domain controllers run Windows Server 2012.
Each office contains five domain controllers. Each office is configured as an Active Directory
site.
System Center 2012 Infrastructure A. Datum has a System Center 2012 infrastructure that
contains six servers. The servers are configured as shown in the following table.

System Center 2012 is used to maintain a private cloud named Cloud1. Cloud1 consists of 10
Hyper-V hosts in the London office. Cloud1 hosts the following applications:
• A custom accounting application named App1. App1 consists of four virtual
machines. Two of the virtual machines have Microsoft SQL Server 2012
installed. The other two virtual machines have the Web Server (IIS) server role
installed. App1 is deployed by using a service template.
• A custom marketing application named App2. App2 consists of two virtual
machines. One virtual machine has SQL Server 2012 installed. The other
virtual machine has the Web Server (IIS) server role installed. App2 is
deployed by using virtual machine templates.
• System Center 2012 Configuration Manager
• Microsoft SharePoint Server 2010
• Microsoft Exchange Server 2010
• Microsoft Lync Server 2010
Problem Statements
The virtual machine template used to deploy web servers for App2 does not include the
Network Load Balancing (NLB) feature. A. Datum plans to scale out App2 to use NLB.
Requirements

Business Goals
A)
Datum plans to make App1 available to its customers by hosting the application in either
A)
Datum’s data center or in a Windows Azure public cloud named Cloud2.

A.
Datum wants to minimize hardware and software purchasing costs, whenever possible.
Planned Changes
A)
Datum plans to implement the following changes:
• Implement Operations Manager.
• To App1, add a server that has Microsoft BizTalk Server deployed.
• Deploy a new instance of App1 to the New York office. The instance must
comply with the Sarbanes-Oxley Act.
• Implement Configuration Manager and integrate Configuration Manager and
VMM. Configuration Manager will be used to manage updates for the HyperV hosts.
Technical Requirements
A)
Datum identifies the following technical requirements:
• Create a runbook that will be used by Service Manager to create an instance of
a virtual machine. The virtual machine will be based on a virtual machine
template named VMT1. Users must be able to request the creation of instances
of the virtual machine from a self-service portal.
• Ensure that the users in the sales department can use a self-service portal to
request that a new instance of App1 be created in Cloud1 for a customer. The
new instance must only be created if the sales department manager approves
the request.
• Ensure that if an Exchange Server 2010 service unexpectedly stops, a series of
automatic actions is performed to remediate the service failure. The status of
each performed action must be logged in an incident.
• Monitor App1 to ensure that client computers in the New York office can
connect to an instance of App1 hosted in the London office. The monitoring
solution must perform tasks that emulate a user accessing App1.
• Ensure that database administrators can access alerts, state information, and
performance counters for all of the SQL Server servers in Cloud1 from a
SharePoint webpage.
• Ensure that the instances of the App2 hosted in Cloud1 are monitored from a
graphical diagram that displays all of the components of App2.
• Automatically create and assign incidents in Service Manager when an alert is
generated in Operations Manager.
• Ensure that users can receive alert notifications from Operations Manager as
Microsoft Lync instant messaging (IM) messages.
• Monitor the availability of the SharePoint Server 2010 server farm from the
New York office.
• Ensure that administrators can undo changes made to the custom rules created
in Operations Manager.
• Ensure that help desk users can contact the affected users of an incident by
using IM.
• Add the new BizTalk Server server to App1 by using a service template.
###EndCaseStudy###
You need to implement a solution to meet the IM requirements for the help desk users.
What should you do?
Install Unified Communications Managed API 3.0 Runtime on LON-SM1.

A.
Datum wants to minimize hardware and software purchasing costs, whenever possible.
Planned Changes
A)
Datum plans to implement the following changes:
• Implement Operations Manager.
• To App1, add a server that has Microsoft BizTalk Server deployed.
• Deploy a new instance of App1 to the New York office. The instance must
comply with the Sarbanes-Oxley Act.
• Implement Configuration Manager and integrate Configuration Manager and
VMM. Configuration Manager will be used to manage updates for the HyperV hosts.
Technical Requirements
A)
Datum identifies the following technical requirements:
• Create a runbook that will be used by Service Manager to create an instance of
a virtual machine. The virtual machine will be based on a virtual machine
template named VMT1. Users must be able to request the creation of instances
of the virtual machine from a self-service portal.
• Ensure that the users in the sales department can use a self-service portal to
request that a new instance of App1 be created in Cloud1 for a customer. The
new instance must only be created if the sales department manager approves
the request.
• Ensure that if an Exchange Server 2010 service unexpectedly stops, a series of
automatic actions is performed to remediate the service failure. The status of
each performed action must be logged in an incident.
• Monitor App1 to ensure that client computers in the New York office can
connect to an instance of App1 hosted in the London office. The monitoring
solution must perform tasks that emulate a user accessing App1.
• Ensure that database administrators can access alerts, state information, and
performance counters for all of the SQL Server servers in Cloud1 from a
SharePoint webpage.
• Ensure that the instances of the App2 hosted in Cloud1 are monitored from a
graphical diagram that displays all of the components of App2.
• Automatically create and assign incidents in Service Manager when an alert is
generated in Operations Manager.
• Ensure that users can receive alert notifications from Operations Manager as
Microsoft Lync instant messaging (IM) messages.
• Monitor the availability of the SharePoint Server 2010 server farm from the
New York office.
• Ensure that administrators can undo changes made to the custom rules created
in Operations Manager.
• Ensure that help desk users can contact the affected users of an incident by
using IM.
• Add the new BizTalk Server server to App1 by using a service template.
###EndCaseStudy###
You need to implement a solution to meet the IM requirements for the help desk users.
What should you do?
Install Unified Communications Managed API 3.0 Runtime on LON-SM1.

B.
Install the Lync 2010 client on LON-SM1.

C.
Create a Service Manager workflow.

D.
Create an IM channel.

Explanation:
Ref: http://technet.microsoft.com/en-us/library/hh495482.aspx