Your company has a private cloud that contains a System Center 2012 Service Manager instance.
Service Manager has the Self-Service Portal installed.
You create a service offering that contains a single request offering. The service offering provides
logged-on users with the ability to add their user account automatically to a group named Group1.
You need to ensure that all requests for group membership changes require approval from the
security department.
What should you modify?

A.
The service request template

B.
The request offering

C.
The service offering

D.
The Service Offering Category list

Explanation:
http://syscen.blogspot.com/2012/01/automating-new-user-creation-with-scsm.html
http://syscen.blogspot.com/2012/02/automating-new-user-creation-with-scsm.html
http://syscen.blogspot.com/2012/02/automating-new-user-creation-with-scsm_09.html
http://syscen.blogspot.com/2012/02/automating-new-user-creation-with-scsm_15.html
1. Create Runbook Automated Activity Template
2. Extend service request class
3. Create Service Request template using the new Class and include the Runbook Automated Activity
Template.
4. Create the Service Request Offering.