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Case Study 5: Contoso Ltd Case B
Contoso, Ltd., is a software development company. The company has a main office in Seattle and branch offices that are located in Los Angeles and New Delhi.
Contoso’s sales staff are all located in the Los Angeles office. Contoso’s software developers are all located in the New Delhi office.
Current Environment
The network for the Seattle office contains:
– 2 domain controllers with integrated DNS
– 200 Windows workstations
– 14-node Hyper-V cluster
– 1 file server with multiple shares
– 1 Active Directory Rights Management Services (AD RMS) cluster
The network for the Los Angeles office contains:
– 2 domain controllers with integrated DNS
– 100 Windows workstations
– 1 file server with multiple shares
The network for the New Delhi office contains:
– 2 domain controllers with integrated DNS
– 300 Windows workstations
– 10 Hyper-V servers that host 100 development virtual machines (VMs)
– 50 production virtual machines that are hosted in Azure
All the Contoso offices connect to each other by using VPN links, and each office is connected to the Internet.
Contoso has a single Active Directory Domain Services (AD DS) domain named contoso.com. Contoso.com has a configured certification authority (CA). Contoso
currently leverages System Center Virtual Machine Manager 2012 R2 to manage its virtual environment servers.
Contoso uses an application named HRApp1 for its human resources (HR) department. HR users report that the application stops responding and must be
restarted before they can continue their work.
Fabrikam Inc
Contoso has recently acquired Fabrikam. Inc. Fabrikam has a single office that is located in Seattle.
Fabrikam has a single AD DS domain named fabrikam.com.
The network for Fabrikam contains:
– 2 domain controllers with Active Directory-integrated DNS
– 150 Windows workstations

– 5 Hyper-V servers
– 1 file server with multiple shares
A two-way trust exists between Contoso.com and Fabrikam.com.
Business Requirements
Consolidation
Contoso must complete the consolidation of the Contoso and Fabrikam networks.
The consolidation of the two networks must:
– Minimize all hardware and software costs.
– Minimize WAN traffic.
– Enable the users by providing self-service whenever possible.
Security
Contoso requires that all Windows client devices must be encrypted with BitLocker by using the Trusted Platform
The CA for the domain contoso.com must be designated as the resource forest. The domain fabrikam.com must leverage certificates that are issued by the
domain contoso.com.
Other Information
HRApp1
Each time HRApp1 stops responding and is restarted, an incident must be created and associated with the existing problem ticket.
Development environment
You have the following requirements:
– Developers must be able to manage their own VM checkpoints.
– You must implement a disaster recovery strategy for development virtual machines.
Technical Requirements
Windows System Updates
You have the following system update requirements:
– Consolidate reporting of all software updates in all offices.
– Software updates must be applied to all Windows devices.
– Ensure the ability to report on update compliance.
Monitoring
You have the following monitoring requirements:
– Each time HRApp1 shows performance problems, ensure that a ticket is created.

– When performance problems are resolved, ensure that the ticket closes automatically.
Security
You have the following security requirements:
– Ensure that all documents are protected.
– Ensure that contoso.com domain users get use licenses for RMS-protected documents from the domain contoso.com.
– Ensure that fabrikam.com domain users get use licenses for RMS-protected documents from the domain contoso.com.

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You need to design a solution that meets the monitoring requirements.
What should you do?

A.
In Service Manager , create an alert routing rule in the Operations Manager Alert connector that created a new incident when the HR application procedure a
performance alert.

B.
In service Manager, create a queue that will open a new ticket or close any existing HR application performance ticket when the performance alert has been
resolved in Operations Manager.

C.
In Service Manager, create a workflow that will open a new ticket or close any existing HR application performance ticket when the performance alert has been
resolved in Operation Manager.

D.
In Operations Manager , create an override for the HR application monitor that will close any open HR application performance tickets in service manager.

Explanation:
Create the Operation Manager Alert Connector
http://valentincristea.com/2013/11/28/automating-incident-problem-management-part-ii-configuring-the-scomscsm-connector/

Configure the “Run As Account” (recommendations on the accounts required for creating Operations Manager Alert Connectors can be found here, v.2007 is
similar to v.2012). The best practice states: “Domain account specifically created for this purpose that is only in the Users local security group and in an
Administrator user role in Operations Manager and in an Advanced Operator user role in Service Manager.”

On the “Alerts Routing Rules”, add the Incident template defined above.