Which two statements about queues are true?(Choose TWO)

A.
Queues allow users to remove themselves from responsibility for an item by using the
Remove button.

B.
Queues allow users to process items that they do not own.

C.
You can delete a queue item without deleting the record for which the queue item was
created.

D.
Queues allow users to see multiple record types that require action in one list.