You are a Microsoft professional who has three years experience on business processes
and audit procedures. Besides, you have necessary skills to design, implement and
optimize a Software Asset Management (SAM) program. When necessary, you design
solutions to implement and improve the management of software assets by using the SAM
Optimization Model. Currently you are employed in an international company which is
named Wiikigo. You are responsible for the company network and provide technical support

for your company. You are in charge of offering service for a customer. Now you are asked
to secure funding for a SAM program. You collect the following information from a customer.
In the customer’ company, departments use different versions of Microsoft Office; hardware
inventory is incomplete, users perform the installation of unsupported software, all software
purchasing is decentralized. You have to find out two benefits that support implementing a
SAM program for the customer. Which two benefits should you identify? (Choose more than
one.)

A.
The benefit is improved project management processes

B.
The benefit is decreased licensing costs

C.
The benefit is decreased IT support costs

D.
The benefit is improved payment processes