You are a Microsoft professional who has three years experience on business processes
and audit procedures. Besides, you have necessary skills to design, implement and
optimize a Software Asset Management (SAM) program. When necessary, you design
solutions to implement and improve the management of software assets by using the SAM
Optimization Model. Currently you are employed in an international company which is
named Wiikigo. You are responsible for the company network and provide technical support
for your company. You are in charge of offering service for a customer named Alex.
According to his requirement, you have to perform a SAM optimization assessment for him.
You have to find out the phase during which roles, expectation, and responsibilities are
assigned during this process. What is your answer?

A.
During the phase of infrastructure analysis

B.
During the phase of optimization and planning

C.
During the phase of workshop preparation

D.
During the phase of SAM discussions