Your network contains a Lync Server 2013 infrastructure and a Microsoft Exchange Server 2013 organization. You have three distribution groups. The groups are
configured as shown in the following table.

You need to ensure that all of the users on Team1 and Team2 can answer calls that are in the same queue. The users must be able to choose when they want to
participate in the queue.
Which three actions should you perform?
To answer, move the three appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

Answer:

Explanation:
Box 1: Create a new informal response group.
Box 2: Create a new response group queue
Box 3: Create a new workflow
Note:
* The Response Group application in Lync Server 2010 provides for treatment, queuing, and
routing of inbound calls.
* Formal agents are considered active when they manually sign in to the Response Group
application web sign in page. Informal agents are considered active when they login to the Lync
client, because they are automatically signed in to their Response Groups when they login.
* A workflow defines the behavior of a call from the time that the phone rings to the time that
someone answers the call. The workflow specifies the queue to use for holding the call, and
specifies the routing method to use for hunt groups or the questions and answers to use for
interactive response groups. A workflow also defines settings such as a welcome message, music
on hold, business hours, and holidays.

You use the Response Group Configuration Tool to create workflows. You can access the
Response Group Configuration Tool from the Response Group page of Lync Server Control
Panel.
Create Response Group Workflows