Your company has a private cloud that contains a System Center 2012 Service Manager
infrastructure.
You need to create a service level objective (SLO) for incidents that have a priority value of 1.
What should you create first?

A.
A rule

B.
A service template

C.
A queue

D.
A channel

Explanation:
Queues are used in SCSM 2012 SLA Management to apply the SLA to a group of work items.
http://blogs.technet.com/b/servicemanager/archive/2012/01/25/scsm-2012-service-levelmanagement.aspx