which action is the user able to perform?
A user creates a Lead and converts it to an Opportunity. The user provides several Quotes
to the customer. The Opportunity is won. The user now creates an Order from the Quote by
using the Create Order process.
On the Create Order dialog box, which action is the user able to perform?
You need to create a record for the email message that ensures other users can see the email message
Microsoft Dynamics CRM Client for Outlook is installed.
You view an email message from an existing customer. The customer requests a proposal
for new business.
You need to create a record for the email message that ensures other users can see the
email message.
What should you do?
which two record types are considered customers?
In Microsoft Dynamics CRM, which two record types are considered customers?(Choose
TWO)
which entity type can you convert an Activity record?
To which entity type can you convert an Activity record?
How many cases can an Account record have at any given time?
How many cases can an Account record have at any given time?
What are three valid ways to create cases?
What are three valid ways to create cases? (Choose Three)
Which three items are default areas of the subject tree?
You have a Microsoft Dynamics CRM instance that has sample data installed.
Which three items are default areas of the subject tree? Each correct answer presents part
of the solution.(Choose Three)
Which activity type can you add to the service Case record from within the form?
You are modifying a customer service Case record by using the full form. Which activity type
can you add to the service Case record from within the form?
You need to complete the task by using the least number of steps
You are creating a case from an email message by using the Microsoft Dynamics CRM
Outlook client. You need to complete the task by using the least number of steps.
What should you do?
Which two entity types are valid for the Customer field?
You are creating a case in Microsoft Dynamics CRM.
Which two entity types are valid for the Customer field?(Choose TWO)