What is displayed when the user clicks the down arrow on the Cases button?
A user views the Service area of the navigation pane in Microsoft Dynamics CRM. What is
displayed when the user clicks the down arrow on the Cases button?
When can you resolve, cancel, or delete a case that has activities associated with it?
When can you resolve, cancel, or delete a case that has activities associated with it?
Which condition must be true before you can close a case?
Which condition must be true before you can close a case?
Which cases does Microsoft Dynamics CRM show?
You review the Similar Cases section for a case by using the Default Case form. Which
cases does Microsoft Dynamics CRM show?
Which three entities are associated with cases by default?
Which three entities are associated with cases by default? Each correct answer presents
part of the solution.(Choose Three)
Which Service entity has Quick Create forms?
Which Service entity has Quick Create forms?
What are two ways to find content in Knowledge Base articles?
What are two ways to find content in Knowledge Base articles?(Choose TWO)
You need to ensure that the user can delete the template
A user reports that he cannot delete a Knowledge Base article template.
You need to ensure that the user can delete the template.
What should you do?
Which condition must be met?
You need to send a Knowledge Base article by email to a Contact record. Which condition
must be met?
Which entity can you associate with sales literature?
Which entity can you associate with sales literature?