You are a desktop support technician for your company. You are assisting a customer with the installation of Windows XP Home Edition on a portable computer that is not connected to the Internet.

The customer starts the installation process by using a retail version of Windows XP Home Edition. During the installation, you are prompted to activate Windows XP Home Edition.

You need to complete the installation process and activate Windows XP Home Edition on the computer.

What should you do?

You are a desktop support technician for your company. You are installing Windows XP Professional on a portable computer. The user needs to encrypt confidential data that will be stored on the portable computer.

You need to ensure that the computer supports Encrypting File System (EFS).

What should you do?

You are a desktop support technician for your company. A user reports that his Windows XP Professional portable computer is not able to connect to any network resources and is not able to authenticate to the network’s Active Directory domain. The computer was able to connect yesterday. No other users are reporting a problem today.

You verify that the computer is properly connected to the network and that it can ping its loopback address. You discover that the computer is using the IP address 169.254.131.217 and the subnet mask 255.255.0.0.

You need to ensure that the computer can connect to network resources.

What should you do first?

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser. Users access the Internet Web site for Wide World Importers. Wide World Importers uses a digital certificate to secure the information on the Web site.

A new user reports that she cannot access the Wide World Importers Web site by typing www.wideworldimporters.com in the Address bar in Internet Explorer.

You need to ensure that the user can access the Wide World Importers Web site.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). All users use Microsoft Internet Explorer as their Web browser.

A user reports that she has problems downloading files from Web pages. When she attempts to download a file, a message states that the download will start in 10 seconds, but the file never downloads. You ask the user to test downloading a file from a different Web site. This Web site does not display a message about when the file will download, but the file downloads immediately.

The user needs to download files from the first Web site.

What is the most likely cause of the problem?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of an Active Directory domain.

A remote user has difficulty configuring her computer. She needs you to make the changes on her computer. You can make the changes, but the user is not at the same location as you.

You need to take control of the user??s computer.
Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

You are a desktop support technician for your company.

A user calls to ask you to take control of her computer by using Remote Assistance. She sends you an e-mail request for remote assistance by using Remote Assistance. You attempt to connect to her computer, but you cannot make the connection.

What are possible causes of the problem? (Choose all that apply.)

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of an Active Directory domain. A user plans to travel to another country. He needs to set up his computer to access the Internet while he travels. He also needs to access the Internet when he returns. He plans to make frequent trips, and he wants to be able to switch between configurations.

The user needs to access the Internet at both locations.

Which action or actions should you instruct the user to perform? (Choose all that apply.)

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.

Robert and Laura are Web developers for the company. Robert is developing a Web application on his computer. His computer is named RobertPC.

Laura reports that she cannot access the Web application hosted on Robert’s computer. When she attempts to access Robert’s Web application by using Internet Explorer, she receives the following error message: “DNS or Server Error.”

You find out that Robert can access the Web application on his computer, as well as all resources on the network. When you run the ping command from your computer, you cannot connect to Robert’s computer. When you attempt to access Robert’s Web application from your computer by using Internet Explorer, you receive the following error message: “DNS or Server Error.”

You need to ensure that Laura can access the Web application on Robert’s computer.

What should you do?

You are a desktop support technician for your company. The company has a main office and several branch offices. The network consists of one Active Directory domain.

A remote user uses a portable computer that runs Windows XP Professional. The user’s account is a member of the local Administrators group on her computer.

The user recently installed Windows XP Service Pack 2 (SP2) by using Automatic Updates. Since installing SP2, she cannot use the company communication software. The software worked correctly before she installed SP2. The user did not make any changes to Internet connection settings since the software last worked.

What is the most likely cause of the problem?