You are a desktop support technician for your company. All client computers were upgraded from Windows NT Workstation 4.0 to Windows XP Professional.

A user reports that her monitor now starts with the screen resolution set to 640 X 480 and the colors set to 16 colors. She is unable to change these settings. She also wants to be able to select Windows XP themes.

You need to enable the user to use the Windows XP interface options.

What should you do?

You are a desktop support technician for your company. All client computers were upgraded from Windows 2000 Professional to Windows XP Professional.

Two months later, a virus corrupts the operating system on one of the client computers. An administrator reformats the hard disk on the client computer and installs Windows XP Professional.

After the installation, the user reports that he cannot access his USB hard disk. The user says that he was able to access the USB hard disk during the two months after the operating system was upgraded. You discover that the manufacturer of the hard disk does not currently offer a driver for Windows XP Professional.

You need to enable the user to access his hard disk.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional.

A user in the sales department has a CD-RW device installed on her computer. She purchases a CD from the local computer store. She reports that she is unable to write data to the CD by using her CD-RW device. However, she was able to write to the blank media that was shipped with the computer.

You need to ensure that the user can use her CD-RW device.

What should you do?

You are a desktop support technician for your company. All client computers run Windows XP Professional. Portable computers have a 64-MB video adapter.

A user reports that he is having trouble with his portable computer during a presentation. You verify that he connected the cables properly and configured his portable computer to display to the projector, but the projector displays the following error message: “Can’t display graphic.” When you configure the computer to show only on the LCD, the projector displays the following error message: “No signal.”

You need to ensure that the computer display properly appears on the projector.

What should you do?

You are a desktop support technician for your company.

A user calls to ask you to take control of her computer by using Remote Assistance. She sends you an e-mail request for remote assistance by using Remote Assistance. You attempt to connect to her computer, but you cannot make the connection.

What are possible causes of the problem? (Choose all that apply.)

You are a desktop support technician for your company. The network consists of an Active Directory domain that contains a DNS server. All servers run Windows Server 2003, and all client computers run Windows XP Professional.
A user reports that his client computer is not able to connect to any network resources and is not able to authenticate to the Active Directory domain. The computer was able to connect yesterday. No other users are reporting a problem today.

You examine the computer’s physical connection to the network. You verify that the connection is correct and that the computer’s network adapter displays a link light. The computer is configured to use the following IP configuration:

.IP address: 192.168.0.102
.Subnet mask: 255.255.255.0
.Default gateway: 192.168.0.1

You confirm that this configuration is valid on the network.

You need to troubleshoot the problem.

What should you do?

You are a desktop support technician for your company. The company has a volume licensing agreement to install Windows XP Professional.

You travel to a branch office to repair a failed hard disk on a computer running Windows XP Professional. You do not bring a Windows XP Professional CD-ROM with you. You purchase a retail copy of Windows XP Professional, and you insert the CD-ROM to start the installation. During Setup, you are prompted for the product key.

You need to complete the setup of Windows XP Professional.

What should you do?

You are a desktop support technician for your company. You are assisting a customer with the installation of Windows XP Home Edition on a portable computer that is not connected to the Internet.

The customer starts the installation process by using a retail version of Windows XP Home Edition. During the installation, you are prompted to activate Windows XP Home Edition.

You need to complete the installation process and activate Windows XP Home Edition on the computer.

What should you do?

You are a desktop support technician for your company. All client computers were upgraded from Windows NT Workstation 4.0 to Windows XP Professional.
An administrator configures a shortcut for an application named App2. Then, the administrator configures the shortcut so that App2 will run in compatibility mode. However, users report that the display for App2 becomes garbled, or their computers do not display the application window correctly. This problem does not occur when users run other applications.

You need to reconfigure each computer so that App2 displays correctly.

What should you do on each computer?

You are a desktop support technician for your company. All client computers run Windows XP Professional.

Users in the marketing department take their portable computers to a conference room for a weekly meeting. Because these meetings can last a long time, the users need a simple method to manually place their computers in a low-power state. They also need their computers to start as quickly as possible.

You need to configure the computers to meet these requirements.

What should you do?