Your company has a private cloud that is managed by using a System Center 2012 infrastructure.
The company defines the Service Level Agreement (SLA) for a web application as 99 percent uptime.
You need to create service level objectives (SLOs) that meet the SLA requirement.
Which object or objects should you create from the Service Manager Console? (Each correct answer
presents part of the solution. Choose all that apply.)

Your company deploys System Center 2012 R2 Virtual Machine Manager (VMM).
You plan to perform a new server deployment. The new server deployment will include a custom
application named App1.
You use Server Application Virtualization (Server App-V) to virtualize App1. You create an application
profile.
You create a service deployment to deploy the App1 by using a Windows Server 2012 R2 template.
After deploying the service, you discover that App1 was not installed. You view the application
profile as shown in the exhibit. (Click the Exhibit button.)

You need to ensure that App1 is installed when you deploy the service.
What should you add to the application profile?

Your company has a private cloud that is managed by using a System Center 2012 Operations
Manager infrastructure.
You have a distributed application named App1. App1 has the following service level objectives
(SLOs):
At least 99.9 percent uptime
No more than 85 percent average CPU utilization
You need to add the SLOs that monitor the required information to Service Level Tracking.
Which SLO or SLOs should you add? (Each correct answer presents part of the solution. Choose all
that apply.)

HOTSPOT
Your network contains a System Center 2012 R2 Service Manager deployment.
You plan to create priority-based service level objectives (SLOs) for all work item types. The priorities
will be assigned automatically based on the urgency and the impact of a work item.
You need to identify how to implement the priorities for each work item.
What should you identify? In the table below, identify which work items can be implemented by
using the work item settings or a custom workflow and which work items can be implemented only
by using a custom workflow. Make only one selection in each row.

Your company has a private cloud that is managed by using a System Center 2012 infrastructure.
The network contains an Operations Manager infrastructure and a Virtual Machine Manager (VMM)
infrastructure.
You implement a Microsoft SharePoint Server 2010 farm that is hosted on 10 virtual machines.
The company defines a service level agreement (SLA) for the farm’s availability of at least 99.9
percent uptime.
You need to ensure that the company’s compliance officer can identify whether the SLA requirement
is met.
What should you do?

Your company has a private cloud that contains a System Center 2012 Service Manager
infrastructure.

You need to create a service level objective (SLO) for incidents that have a priority value of 1.
What should you create first?

Your company has a private cloud that contains a System Center 2012 Service Manager instance.
Service Manager has the Self-Service Portal installed.
You create a service offering that contains a single request offering. The service offering provides
logged-on users with the ability to add their user account automatically to a group named Group1.
You need to ensure that all requests for group membership changes require approval from the
security department.
What should you modify?

Your company has a private cloud that contains a System Center 2012 infrastructure. The network
contains a Service Manager infrastructure and an Orchestrator infrastructure.
You plan to configure the private cloud to meet the following requirements:
Integrate runbooks to Service Manager requests.
Automate administration tasks by using runbooks.
Provide end users with the ability to perform administrative tasks.
You need to configure the private cloud to meet the requirements.
What should you do from Service Manager?

HOTSPOT
Your company has a private cloud that contains a System Center 2012 R2 infrastructure. The
infrastructure contains four servers. The servers are configured as shown in the following table.

You need to implement self-service provisioning of virtual machines. The solution must ensure that
users can start virtual machines, create virtual machine templates, and create services.
What should you do? To answer, select the appropriate options in the answer area.

You have a System Center 2012 Operations Manager infrastructure.
You have a line-of-business web application named App1. App1 stores its information in a dedicated
Microsoft SQL Server database.
Your company defines a service level agreement (SLA) for App1 of at least 98 percent uptime.
You need to implement a solution that measures the availability of App1.
You create a distributed application for App1.
What should you create next?