You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2). All users use Microsoft Internet Explorer as their Web browser.

A user reports that she has problems downloading files from Web pages. When she attempts to download a file, a message states that the download will start in 10 seconds, but the file never downloads. You ask the user to test downloading a file from a different Web site. This Web site does not display a message about when the file will download, but the file downloads immediately.

The user needs to download files from the first Web site.

What is the most likely cause of the problem?

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of an Active Directory domain.

A remote user has difficulty configuring her computer. She needs you to make the changes on her computer. You can make the changes, but the user is not at the same location as you.

You need to take control of the user??s computer.
Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

You are a desktop support technician for your company.

A user calls to ask you to take control of her computer by using Remote Assistance. She sends you an e-mail request for remote assistance by using Remote Assistance. You attempt to connect to her computer, but you cannot make the connection.

What are possible causes of the problem? (Choose all that apply.)

You are a desktop support technician for your company. All client computers run Windows XP Professional with Service Pack 2 (SP2) and are part of an Active Directory domain. A user plans to travel to another country. He needs to set up his computer to access the Internet while he travels. He also needs to access the Internet when he returns. He plans to make frequent trips, and he wants to be able to switch between configurations.

The user needs to access the Internet at both locations.

Which action or actions should you instruct the user to perform? (Choose all that apply.)

You are a desktop support technician for your company. All client computers run Windows XP Professional. All users use Microsoft Internet Explorer as their Web browser.

Robert and Laura are Web developers for the company. Robert is developing a Web application on his computer. His computer is named RobertPC.

Laura reports that she cannot access the Web application hosted on Robert’s computer. When she attempts to access Robert’s Web application by using Internet Explorer, she receives the following error message: “DNS or Server Error.”

You find out that Robert can access the Web application on his computer, as well as all resources on the network. When you run the ping command from your computer, you cannot connect to Robert’s computer. When you attempt to access Robert’s Web application from your computer by using Internet Explorer, you receive the following error message: “DNS or Server Error.”

You need to ensure that Laura can access the Web application on Robert’s computer.

What should you do?

You are a desktop support technician for your company. The company has a main office and several branch offices. The network consists of one Active Directory domain.

A remote user uses a portable computer that runs Windows XP Professional. The user’s account is a member of the local Administrators group on her computer.

The user recently installed Windows XP Service Pack 2 (SP2) by using Automatic Updates. Since installing SP2, she cannot use the company communication software. The software worked correctly before she installed SP2. The user did not make any changes to Internet connection settings since the software last worked.

What is the most likely cause of the problem?

You are a desktop support technician for your company. The network consists of an Active Directory domain that contains a DNS server. All servers run Windows Server 2003, and all client computers run Windows XP Professional.
A user reports that his client computer is not able to connect to any network resources and is not able to authenticate to the Active Directory domain. The computer was able to connect yesterday. No other users are reporting a problem today.

You examine the computer’s physical connection to the network. You verify that the connection is correct and that the computer’s network adapter displays a link light. The computer is configured to use the following IP configuration:

.IP address: 192.168.0.102
.Subnet mask: 255.255.255.0
.Default gateway: 192.168.0.1

You confirm that this configuration is valid on the network.

You need to troubleshoot the problem.

What should you do?

You are a desktop support technician for your company. The network consists of an Active Directory domain. All client computers run Windows XP Professional.

A user who works from home on Fridays calls you on Friday to report a problem on her computer.

You instruct the user to send you a Remote Assistance invitation so that you can help resolve the problem. The user dials in to her ISP on her second phone line, while she is on the phone with you. She sends a Remote Assistance invitation, and then tells you that she disconnects from the ISP.

You receive the invitation on your client computer. You instruct the user to reconnect to her ISP. After
you accept the invitation, you cannot connect to the user’s computer.

You need to establish a Remote Assistance connection with the user’s computer.

What should you do?

You are a desktop support technician for your company. The company has a main office and several branch offices. The network consists of an Active Directory domain.

A remote user uses a Windows XP Professional portable computer. The user’s user account is a member of the local Administrators group on his computer.
The user connects to the network by dialing in to a remote access server and authenticates to the domain. The user dials in to several different branch offices, depending on where he is located. The user reports that he cannot configure Internet Connection Firewall (ICF) for a new dial-up connection. In the past, he enabled ICF on other dial-up connections that he created.

You need to ensure that the user can enable ICF on new dial-up connections that he creates.

Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

You are a desktop support technician for your company. Your company sells computers to home users.

A customer reports that she cannot view a Web site after making changes to Microsoft Internet Explorer. When she attempts to access the Web site, she receives the following error message. She wants to access the Web site. She also wants to ensure that Web sites that contain offensive content are inaccessible. You discover that the Web site does not contain offensive content and that the customer has been able to access the Web site in the past.

You need to ensure that the customer can access the Web site and that her computer restricts access for other Web sites containing offensive content.

What should you instruct the customer to do in Internet Options in Control Panel?