Which of these is NOT a responsibility of Application Management?
Which of these is NOT a responsibility of Application Management?
what might the likely outcome be in terms of responsiveness to customer needs?
In Service Operation, if too much emphasis is placed on ‘Stability’, what might the likely
outcome be in terms of responsiveness to customer needs?
Major Incidents require:
Major Incidents require:
Which of the following is concerned with fairness and transparency?
Which of the following is concerned with fairness and transparency?
Which of the following is NOT part of the Service Design phase of the Service Lifecycle?
Which of the following is NOT part of the Service Design phase of the Service Lifecycle?
Contracts relating to an outsourced Data Centre would be managed by?
Contracts relating to an outsourced Data Centre would be managed by?
What imbalance does this represent?
An IT department is under pressure to cut costs. As a result, the quality of services has
started to suffer. What imbalance does this represent?
which of the following?
“Service Management is a set of specialized organizational capabilities for providing value to
customers in the form of services”. These specialized organizational capabilities include
which of the following?
How is the Service Catalogue used to add value to the service provider organization?
How is the Service Catalogue used to add value to the service provider organization?
Which of the following is the goal or purpose of service level management?
Which of the following is the goal or purpose of service level management?