Which of the following types of service should be included in the scope of service portfolio management?
Which of the following types of service should be included in the scope of service portfolio
management?
Those planned to be delivered
Those being delivered
Those that have been withdrawn from service
The BEST description of an incident is:
The BEST description of an incident is:
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
Which one of the following is the CORRECT set of steps for the continual service
improvement approach?
When can a known error record be raised?
When can a known error record be raised?
At any time it would be useful to do so
After a workaround has been found
What body exists to support the authorization of changes and to assist change management in the assessment and
What body exists to support the authorization of changes and to assist change management
in the assessment and prioritization of changes?
Which process is responsible for discussing reports with customers showing whether services have met their tar
Which process is responsible for discussing reports with customers showing whether
services have met their targets?
What do customer perceptions and business outcomes help to define?
What do customer perceptions and business outcomes help to define?
Which of the following are basic concepts used in access management?
Which of the following are basic concepts used in access management?
Which of these statements about resources and capabilities is CORRECT?
Which of these statements about resources and capabilities is CORRECT?
what is the key output handed over to service transition?
Within service design, what is the key output handed over to service transition?