Which of the following is NOT an objective of the Operations Management function?
Which of the following is NOT an objective of the Operations Management function?
IT Service Continuity strategy should be based on: 1) Design of the service technology 2) Business continuity
IT Service Continuity strategy should be based on:
1) Design of the service technology 2) Business continuity strategy 3) Business Impact
Analysis 4) Risk assessment
Which of the following activities are responsibilities of a Supplier Manager?
Which of the following activities are responsibilities of a Supplier Manager?
1) Negotiating and agreeing Contracts 2) Updating the Supplier and Contract database 3)
Planning for possible closure, renewal or extension of contracts 4) Managing relationships
with internal suppliers
When should tests for a new service be designed?
When should tests for a new service be designed?
Defining the processes needed to operate a new service is part of:
Defining the processes needed to operate a new service is part of:
What is most likely to cause a loss of faith in the Service Level Management process?
What is most likely to cause a loss of faith in the Service Level Management process?
which of the following service provider types?
As a strategic tool for assessing the value of IT services, Financial Management applies to
which of the following service provider types?
1) An internal service provider embedded within a business unit
2) An internal service provider that provides shared IT services
3) An external service provider
What type of improvement should be achieved by using the Deming Cycle?
What type of improvement should be achieved by using the Deming Cycle?
Which process is responsible for controlling, recording and reporting on versions, attributes and relationship
Which process is responsible for controlling, recording and reporting on versions, attributes
and relationships relating to components of the IT infrastructure?
What is the Service Pipeline?
What is the Service Pipeline?