Which of the following would be most useful in helping to implement a workaround as quickly
as possible?

Which of the following would NOT be contained in a release policy?

Which reason describes why ITIL is so successful?

What type of record should you raise when a problem diagnosis is complete and a
workaround is available?

Which two elements of financial management for IT services are mandatory?

What is the primary focus of business capacity management?

Which statement about the service portfolio is TRUE?

Which of the following statements describes the objectives of service asset and configuration
management?
To identify, control, report and verify service assets and configuration items (CIs)
To account for, manage and protect the integrity of service assets and configuration items
To establish and maintain an accurate and complete configuration management system
To document all security controls together with their operation and maintenance

Which stage of the change management process deals with what should be done if the
change is unsuccessful?

Which of the following is MOST concerned with the design of new or changed services?