Which of the following are valid parts of the service portfolio?
Which of the following are valid parts of the service portfolio?
Service pipeline
Service knowledge management system (SKMS)
Service catalogue
which of the following?
A Service design package (SDP) would normally be produced for which of the following?
A new IT service
A major change to an IT service
An emergency change to an IT service
An IT service retirement
Which of the following are benefits to the business of implementing service transition?
Which of the following are benefits to the business of implementing service transition?
Better reuse and sharing of assets across projects and resources
Reduced cost to design new services
Result in higher volume of successful changes
Which of the following processes are performed by the service desk?
Which of the following processes are performed by the service desk?
Capacity management
Request fulfillment
Demand management
Incident management
which of the following ways?
Remediation planning is BEST described in which of the following ways?
Which statement BEST represents the guidance on incident logging?
Which statement BEST represents the guidance on incident logging?
Which problem management activity ensures that a problem can be easily tracked and management information can
Which problem management activity ensures that a problem can be easily tracked and
management information can be obtained?
Which process is responsible for eliminating recurring incidents and minimizing the impact of incidents that c
Which process is responsible for eliminating recurring incidents and minimizing the impact of
incidents that cannot be prevented?
What are the categories of events described in the ITIL service operation book?
What are the categories of events described in the ITIL service operation book?
Which of the following is the BEST description of a centralized service desk?
Which of the following is the BEST description of a centralized service desk?