Which of the following identifies the purpose of service transition planning and support?

Which process would maintain policies, standards and models for service transition activities
and processes?

Which of the following identifies the purpose of design coordination?

Which process has the following objective, ‘Produce service design packages (SDPs) based
on service charters and change requests’?

Which of the following activities would be performed by a process manager?
Monitoring and reporting on process performance
Identifying improvement opportunities
Appointing people to required roles

Which role is accountable for the operational management of a process?

Which of the following statements is CORRECT for every process?
It delivers its primary results to a customer or stakeholder
It defines activities that are executed by a single function

Which of the following should be done when closing an incident?
Check the incident categorization and correct it if necessary
Check that the user is satisfied with the outcome

Which of the following is NOT an objective of request fulfillment?

Which process would you MOST expect to be involved in the management of underpinning
contracts?