Which of the following statements about standard changes are CORRECT?
Which of the following statements about standard changes are CORRECT?
The approach is pre-authorized
The risk is usually low and well understood
Details of the change will be recorded
Some standard changes will be triggered by the request fulfilment process
Which one of the following provides the CORRECT list of processes within the service operation stage of the se
Which one of the following provides the CORRECT list of processes within the service
operation stage of the service lifecycle?
which process is problem management likely to share categorization and impact coding systems?
With which process is problem management likely to share categorization and impact coding
systems?
What guidance does ITIL give on the frequency of production of service reporting?
What guidance does ITIL give on the frequency of production of service reporting?
Which one of the following does service metrics measure?
Which one of the following does service metrics measure?
Which one of the following is NOT a valid purpose or objective of problem management?
Which one of the following is NOT a valid purpose or objective of problem management?
Which process is responsible for low risk, frequently occurring, low cost changes?
Which process is responsible for low risk, frequently occurring, low cost changes?
Which function or process would provide staff to monitor events in an operations bridge?
Which function or process would provide staff to monitor events in an operations bridge?
Which of the following activities are performed by a service desk?
Which of the following activities are performed by a service desk?
Logging details of incidents and service requests
Providing first-line investigation and diagnosis
Restoring service
Implementing all standard changes
Which of the following is NOT an objective of Continual Service Improvement?
Which of the following is NOT an objective of Continual Service Improvement?