What should a service always deliver to customers?
What should a service always deliver to customers?
Which process is responsible for the availability, confidentiality and integrity of data?
Which process is responsible for the availability, confidentiality and integrity of data?
which of the following?
Availability management is directly responsible for the availability of which of the following?
What type of baseline captures the structure, contents and details of the infrastructure and represents a set
What type of baseline captures the structure, contents and details of the infrastructure and
represents a set of items that are related to each other?
Which of the following BEST describes the purpose of access management?
Which of the following BEST describes the purpose of access management?
Which of the following are reasons why ITIL is successful?
Which of the following are reasons why ITIL is successful?
ITIL is vendor neutral
It does not prescribe actions
ITIL represents best practice
Which one of the following includes four stages called Plan, Do, Check and Act?
Which one of the following includes four stages called Plan, Do, Check and Act?
which stage of the service lifecycle?
The consideration of value creation is a principle of which stage of the service lifecycle?
Which process is responsible for dealing with complaints, comments, and general enquiries from users?
Which process is responsible for dealing with complaints, comments, and general enquiries
from users?
Which of the following BEST describes partners’ in the phrase people, processes, products and partners&q
Which of the following BEST describes partners’ in the phrase people, processes, products
and partners”?