Which process includes business, service and component sub-processes?

Which one of the following is NOT part of the service design stage of the service lifecycle?

What is the result of carrying out an activity, following a process or delivering an IT service
known as?

Which process is responsible for managing relationships with vendors?

Which of the following service desk organizational structures are described in service
operation?
Local service desk
Virtual service desk
IT help desk
Follow the sun

What are the categories of event described in the UIL service operation book?

What would you call the groups of people who have an interest in the activities, targets,
resources and deliverables from service management?

Which of the following are the MAIN objectives of incident management?
To automatically detect service-affecting events
To restore normal service operation as quickly as possible
To minimize adverse impacts on business operations

What is the name of the group that should review changes that must be implemented faster
than the normal change process?

Which of the following is NOT an objective of service transition?