Which of the following is the PRIMARY objective of an IT performance measurement process?

A.
Minimize errors

B.
Gather performance data

C.
Establish performance baselines

D.
Optimize performance

Explanation:
An IT performance measurement process can be used to optimize performance, measure and manage
products/services, assure accountability and make budget decisions. Minimizing errors is an aspect of
performance, but not the primary objective of performance management. Gathering performance data is a
phase of IT measurement process and would be used to evaluate the performance against previously
established performance baselines.