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Exam CGEIT: ISACA CGEIT Certification

Which of the following are the objectives of Service Level Management (SLM)?

Which of the following are the objectives of Service Level Management (SLM)?
1. To negotiate SLAs with the customers and to design services in accordance with the agreed
service level targets.
2. Defining, documenting, and agreeing the level of IT Services to be provided.

3. Identifying possible future markets that the Service Provider could operate in.
4. Monitoring, measuring, and reporting the actual level of services provided.
5. Monitoring and improving customer satisfaction.

What risk response has been used here?

Ben is the project manager of the CMH Project for his organization. He has identified a risk that
has a low probability of happening, but the impact of the risk event could save the project and the
organization with a significant amount of capital. Ben assigns Laura to the risk event and instructs
her to research the time, cost, and method to improve the probability of the positive risk event. Ben
then communicates the risk event and response to management. What risk response has been
used here?


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