What will happen if a customer refuses to install a Customer-Replaceable Unit (CRU)?
A.
IBM will not send the part
B.
the Remote Support Center will void the system warranty
C.
the customer will be billed to have IBM replace the CRU part
D.
IBM will dispatch a Service Support Representative to replace the CRU part at no charge
Both C and D is correct. Tier 1 or tier 2 CRU has different policy. Guess what did they mean…
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CRUs are designated as being either a Tier 1 (mandatory) or a Tier 2 (optional)
https://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR-5074420
Installation of Tier 1 CRUs is your responsibility.
If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service designated for your machine.
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