Which function supports a customer who would like to have a predefined work plan for repetitive maintenance wo
Which function supports a customer who would like to have a predefined work plan for repetitive maintenance
work?
Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?
Why is it important to define Key Performance Indicators (KPIs) for processes in the solution design phase?
Which two products should be presented to a client if they want to know more about the benefits…?
Which two products should be presented to a client if they want to know more about the benefits of
implementing IBM products for change, configuration, and release management, including application and
infrastructure discovery? (Choose two.)
how would the system administrator modify the access privileges of a problem manager?
Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system,
how would the system administrator modify the access privileges of a problem manager?
What is this solution missing to provide a fully functional CMDB?
A customer has implemented a solution from a third-party vendor that is capable of listing configuration item
inventory and supports release management. What is this solution missing to provide a fully functional CMDB?
Which services attributes should be considered when analyzing the outcome for customer value?
Which services attributes should be considered when analyzing the outcome for customer value?
Which process tool can be used to align ITIL processes with Tivoli products?
Which process tool can be used to align ITIL processes with Tivoli products?
What two capabilities does TPAE provide?
The IBM SrnartCloud Control Desk is based on a common platform, the Tivoli Process Automation Engine
(TPAE). What two capabilities does TPAE provide? (Choose two.)
Which tool can import this data on a regular basis?
A customer implemented a release management tool which holds inventory of systems that it manages. The
customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application
Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?
Which three processes are implemented using IBM SmartCloud Control Desk – Entry Edition?
Which three processes are implemented using IBM SmartCloud Control Desk – Entry Edition? (Choose three.)