A customer’s IT environment consists of servers, storage, desktop, and point of sale devices. Assuming IBM
SmartCloud Control Desk is used to manage these items in the CMDB, which two scanning tools also need to
be deployed and integrated in order to perform reconciliation of authorized versus deployed configuration
items? (Choose two.)

A customer’s service desk team is complaining about IBM SmartCloud Control Desk user interface
performance. What is the most likely cause?

An enterprise has two different departments, one that manages IT assets and one that manages facilities
assets. Each department has shared the same general ledger accounts and cost centers, but work with
different data sets and processes. What would be the recommended setup in IBM SmartCloud Control Desk?

After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a
large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is
it?

What are two benefits that an IT asset management solution can provide? (Choose two.)

A customer is planning to implement IBM SmartCloud Control Desk to automate simple incident, problem, and
change management processes as well as to provide a service catalog to the 1,500 end users for ordering the
IT services.
In order to implement this solution which edition of IBM SmartCloud Control Desk should be recommended?

Which type of solution can be used to incorporate customer information to easily track order status and
simultaneously coordinate manufacturing, inventory, and shipping across different locations?

While performing the solution assurance review, what are the key areas that should be verified?

What is the main purpose of the IBM Tivoli Integration Composer product?

How can workflow-driven change processes reduce costs?