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why would this problem need to be reduced to Severity 2?

A banking customer’s TS7740 was unable to replicatethe tape backup data to the DR data center via the
current grid network. The IBM support engineer had created a PMR with Severity 1 because the tape library is
supporting the customer’s production environment. Six hours after the PMR was created, IBM Level 2 support
requested to change the Severity Level to 2, even though the problem had not been resolved.
Based on IBM guidelines, why would this problem need to be reduced to Severity 2?

what type of backup?

A customer is developing a backup plan to minimize their effort in recovery. First they will use high
capacity disk for IBM FlashCopy Manager flash copies on a 2-hour basis for immediate recovery.
Second, every Sunday morning they complete a backupon all data. Finally, they perform a nightly
backup of only the changes made since the last fullbackup.
The final step is commonly known as what type of backup?